Remedy board · 2026

Returns & Refunds

Returns and replacements for stamped seed parcels

Returns or exchanges may be reviewed for eligible seed orders where the wrong packet is delivered, shipment is lost, or stock arrives damaged.

1 · Eligible cases

• Wrong SKU delivered versus the confirmed order.
• Packet arrived unsealed or visibly damaged in transit.
• Courier marks the parcel lost after dispatch.

2 · How to raise a claim

Open Track & Support within seven days of delivery (or expected delivery for lost parcels). Include the order ID, photos of the packet and outer carton, and a short description.

3 · What we may offer

Approved claims may receive a replacement packet of the same SKU, a store credit, or a refund to the original payment method. Living-seed performance after correct sowing is not a defect by itself.

4 · Non-returnable conditions

Opened packets that match the ordered SKU, change-of-mind after dispatch, and germination variance due to climate or method are outside this protocol unless a packing error is proven.